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Our Policies

  • Shipping & Delivery

    What are your delivery charges?
    Shipping is free in Germany, in other countries we are charging a flat shipping rate €5.95. 
Your signature may be required by the carrier. Your order is dealt with as quickly as possible in order of receipt.

    Where do you deliver?
    We have valued customer over the globe and offering our services worldwide.

    When will I receive my order?
    Orders for germany usually take 2-4 working days (excludes Weekends and Bank Holidays),  for the standard sizes & available stock. International orders may take 5-10 working days.

    What if I don’t receive my order?
    Please contact our Customer Service Team with your order number or contact us by email sales@natra-instruments.com we will look into this for you.

    What if I’m not in when you deliver?
    Our courier will leave you a card which contains instructions on how you can arrange a redelivery.


  • Privacy & Security

    This section explains how Natra Instruments uses any information you give to us, and the ways in which we protect your privacy.

    we conform to the data protection act, 1998, and as such have a legal duty to protect any information we collect from you. we use leading technologies to safeguard any sensitive data and encryption software to protect any card details you submit and keep strict security standards to prevent any unauthorized access to it. we will never pass on your details to any third parties and we do not send random marketing emails to personal email addresses (spam).

    we collect information about you for 2 reasons; firstly, to process your order and second, to provide you with the best possible service. the type of information we will collect about you includes:

        your name
        address
        phone number
        email address
        Shipping & Billing Address
        information required for order processing

    we will never collect sensitive information about you without your consent. the information we hold will be accurate and up to date. you can query the information that we hold about you by emailing us. if there are any inaccuracies we will delete or correct it promptly.

    the personal information, which we hold, will be held securely in accordance with our internal security policy and the law.

    Use of cookies on our site

    a cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are.

    a cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.

    two types of cookies are used on this website:

    session cookies which are temporary cookies that remain in the cookie file of your browser until you close the browser.
    persistent cookies which remain in the cookie file of your browser for much longer. these cookies are used for example to store the contents of your shopping basket and your login information in order to save you time during subsequent visits to this website.

    this website may not function properly if cookies are disabled by your browser.

    if you have any questions/comments about privacy, please contact us.
  • Returns & Replacements

    What is your returns policy?
    If you are not satisfied with your order, for any reason, you may return it within 7 days after the day you have received it and receive a replacement or full refund for the price of the product. Delivery charges will not be refunded. The product must be returned in a re-salable condition in its original, undamaged packaging.

    How do I return an item if I have changed my mind?
    Please contact us by email sales@natra-instruments.com, stating the order number, product code, reason for return and if you want a refund or a replacement. We will then advise with full information about how to return your item - please note the costs incurred will be payable by the customer (unless agreed otherwise).

    When will I get my refund?
    Your refund will be credited back to the same method of payment you used when placing the order and you will receive this within 14 working days of us receiving the return.

    What do I do if my order arrives damaged?
    Contact us by email sales@natra-instruments.com as soon as you are able and we will arrange for the damaged item to be collected and will issue you a replacement product, which will be delivered free of charge.

  • Ordering

    How safe is my order with Natra Instruments?
    We use the latest encryption and secure server technology to ensure that your data cannot be accessed by any third parties.

    What payment options are accepted on Natra Instruments?
    We accept PayPal,Check / Money order, Bank Transfer Payment or you can pay by the following credit or debit cards; Visa, MasterCard, Visa Delta and Maestro.

    How do I know my order has been received my order?
    Once the order is placed we will send you an order acknowledgement email.

    If I encounter a problem while submitting my order or think I have sent a duplicate order what should I do?

    contact us by email sales@natra-instruments.com with your order number and we will answer your query.

    What if I wish to change or cancel an order after it has been submitted?
    It depends on the individual item and its delivery time. Please contact us with your order number and we will do our best to accommodate your request. If the item has already been dispatched it will not be possible to change or cancel the order.

    Will I receive a receipt for my order?
    Yes, you will receive an email confirming your delivery and a separate delivery note when you receive your order.

  • Payment, Pricing & Promotions

    What payment options are accepted on Natra Instruments?
    We accept PayPal,Check / Money order, Bank Transfer Payment or you can pay by the following credit or debit cards; Visa, MasterCard, Visa Delta and Maestro.

    What are your quoted prices?
    All prices quoted on website are in Euro and are correct at the time of print.  these prices are final & includes all taxes excluding import duty to your country & shipping charges. We reserve the right to alter prices without notice.

    Promotions?
    Please subscribe to our newsletter (at the left bottom of page) to get informed for updates about products and Promotions.

Contact
  • Thomas- Müntzer- Strasse 31, 15806 - Zossen, Germany
  • Phone: +49 3377 3064820 | +49 176 78624030
  • Email: info@tradeleader.de
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