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Terms & Conditions

Liability for Content

As a service provider, we are responsible for our own content on these pages according to Section 7, Paragraph 1 of the German Telemedia Act (TMG).

According to §§ 8 to 10 TMG, however, we as a service provider are not obliged to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity.

Obligations to remove or block the use of information according to general laws remain unaffected. However, liability in this regard is only possible from the point in time at which knowledge of a specific infringement of the law is known. As soon as we become aware of any violations of the law, we will remove this content immediately.

Liability for links

Our offer contains links to external websites over which we have no influence. Therefore we cannot assume any liability for this external content. The respective provider or operator of the pages is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal content was not recognizable at the time of linking.

However, a permanent control of the content of the linked pages is not reasonable without concrete evidence of an infringement. As soon as we become aware of legal violations, we will remove such links immediately.


The content and works on these pages created by the site operators are subject to German copyright law. The duplication, editing, distribution and any kind of exploitation outside the limits of copyright require the written consent of the respective author or creator. Downloads and copies of this site are only permitted for private, non-commercial use.

In so far as the content on this site was not created by the operator, the copyrights of third parties are observed. In particular contents of third parties are marked as such. Should you nevertheless become aware of a copyright infringement, we ask that you inform us accordingly. As soon as we become aware of legal violations, we will remove such content immediately.

Dispute Resolution

Alternative dispute resolution according to Art. 14 Para. 1 ODR-VO and § 36 VSBG:

The European Commission provides a platform for online dispute resolution (OS), which you can find at We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

Privacy & Security

This section explains how Natra Instruments uses any information you give to us, and the ways in which we protect your privacy.

we conform to the data protection act, 1998, and as such have a legal duty to protect any information we collect from you. we use leading technologies to safeguard any sensitive data and encryption software to protect any card details you submit and keep strict security standards to prevent any unauthorized access to it. we will never pass on your details to any third parties and we do not send random marketing emails to personal email addresses (spam).

we collect information about you for 2 reasons; firstly, to process your order and second, to provide you with the best possible service. the type of information we will collect about you includes:

  •     your name
  •     address
  •     phone number
  •     email address
  •     Shipping & Billing Address
  •     information required for order processing

we will never collect sensitive information about you without your consent. the information we hold will be accurate and up to date. you can query the information that we hold about you by emailing us. if there are any inaccuracies we will delete or correct it promptly.

the personal information, which we hold, will be held securely in accordance with our internal security policy and the law.

Use of cookies on our site

a cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are.

a cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.

two types of cookies are used on this website:

session cookies which are temporary cookies that remain in the cookie file of your browser until you close the browser.

persistent cookies which remain in the cookie file of your browser for much longer. these cookies are used for example to store the contents of your shopping basket and your login information in order to save you time during subsequent visits to this website.

this website may not function properly if cookies are disabled by your browser.

if you have any questions/comments about privacy, please contact us.

Returns & Replacements

What is your returns policy?

If you are not satisfied with your order, for any reason, you may return it within 7 days after the day you have received it and receive a replacement or full refund for the price of the product. Delivery charges will not be refunded. The product must be returned in a re-salable condition in its original, undamaged packaging.

How do I return an item if I have changed my mind?

Please contact us by email [email protected], stating the order number, product code, reason for return and if you want a refund or a replacement. We will then advise with full information about how to return your item - please note the costs incurred will be payable by the customer (unless agreed otherwise).

When will I get my refund?

Your refund will be credited back to the same method of payment you used when placing the order and you will receive this within 14 working days of us receiving the return.

What do I do if my order arrives damaged?

Contact us by email [email protected] as soon as you are able and we will arrange for the damaged item to be collected and will issue you a replacement product, which will be delivered free of charge.


How safe is my order with Natra Instruments?

We use the latest encryption and secure server technology to ensure that your data cannot be accessed by any third parties.

What payment options are accepted on Natra Instruments?

We accept PayPal or you can pay by the following credit or debit cards; Visa, MasterCard, Visa Delta and Maestro.

How do I know my order has been received my order?

Once the order is placed we will send you an order acknowledgement email.

If I encounter a problem while submitting my order or think I have sent a duplicate order what should I do?

contact us by email [email protected] with your order number and we will answer your query.

What if I wish to change or cancel an order after it has been submitted?

It depends on the individual item and its delivery time. Please contact us with your order number and we will do our best to accommodate your request. If the item has already been dispatched it will not be possible to change or cancel the order.

Will I receive a receipt for my order?

Yes, you will receive an email confirming your delivery and a separate delivery note when you receive your order.

Payment, Pricing & Promotions

What payment options are accepted on Natra Instruments?

We accept PayPal or you can pay by the following credit or debit cards; Visa, MasterCard, Visa Delta and Maestro.

What are your quoted prices?

All prices quoted on website are in Euro and are correct at the time of print.  these prices are final & includes all taxes excluding import duty to your country & shipping charges. We reserve the right to alter prices without notice.


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